Delivery

Delivery Details for the Paper Straws Co

 

  1. Standard delivery is from £2 to £3.95 and shipped via TRACKED 48 as standard.  We may ship smaller items via First Class Post.
  2. Direct Trade orders are subject to a flat delivery and are under different terms.
  3. Express cut off for same day dispatch is 11am - otherwise it will fall on next day.
  4. We may take Express options offline at peak times.
  5. Bulk orders are made to order and delivery is 14 - 28 days but may be sooner, subject to production and stock.
  6. We aim to dispatch made to order / personalised items within 10 business days.  
  7. All Clothing is Made to Order unless specified,
  8. Framing takes an additional 7-10 days as it is with an external framer, we cannot ship this express or internationally
  9. All delivery dates quoted are subject to extension at peak times - please message the team if you are unsure.

STANDARD DELIVERY

Orders received through the Website for delivery to UK addresses will usually be processed and dispatched within one (1) to ten (10) working days, subject to availability of the Goods.  We endeavour to dispatch as soon as we can.Most items are Royal Mail TRACKED 48 - you will receive tracking information at dispatch which you can track on their site by clicking the link on your email or via messenger if you opted into this service.  This is not a guaranteed service.At peak times, processing may take longer. We generally use Royal Mail services for dispatch - and all delivery costs include postage, packaging, and packing administrative charges. First class and Tracked 48 is generally 2 days for delivery after dispatch but they ask to allow for up to 10 working days. Royal Mail does not take instruction on where to leave packages, but you can log your preference / safe place with your local depot or delivery office for all your RM deliveries.  

MADE TO ORDER / BULK

Made to Order or those products of a bespoke or special order nature are usually delivered within five (5) to thirty (30) days of your order being placed.  At peak times these lead times may be extended.  

 

EXPRESS

** We take EXPRESS offline at peak times and it is only available on BULK items subject to stocks.  
We offer an express delivery service for orders for delivery within the mainland UK. This option if available can be selected when you proceed through the checkout stages of the Website.  Express Delivery orders will normally be delivered within 24 hours (or 2 business days, which ever is the longer) if your order is placed on a Monday, Tuesday, Wednesday, Thursday or Friday that is not a public holiday (“a Business Day”), subject to availability of the Goods. Orders not placed on a Business Day will normally be delivered within 24 hours of the next Business Day. This is not applicable to made to order items.
Expedited deliveries are RM 24 Tracked which is not guaranteed but generally arrives the next day. We will ship via this method on the same day if your order is available and received before 11am.
Premium Guaranteed services use a courier or Special Delivery pre - 1pm depending on the package.  We do not offer Saturday delivery, unless this is shown. When selected we use Special Delivery or a courier Saturday delivery.
On all Express Services - the cut of time for that day is 11am. We cannot offer timed delivery slots. If no one is there to sign for the goods we reserve the right to charge for redelivery.
If an express service is selected and we cannot expedite your order, we will let you know and cancel the expedited element of your postage and revert the order to current standard delivery times.

INTERNATIONAL

We do accept international orders to some destinations and the shipping costs reflect this. For delivery to addresses outside of the mainland UK delivery charges are calculated by territory. We ship via International Air Sure or Signed For or an equivalent service. Their service times vary according to destination but are normally within 14-21 days if in stock. We can send you a tracking number at your request for your item.
The flat fees quoted include packaging, packing and postage and we do have weight and size restrictions. We cannot offer framed goods internationally. Postal calculations may be amended subject to final order weight. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.We reserve the right to amend cost of delivery subject to size of order and parcels.